A business choosing to outsource certain parts of their operations has become a global trend. As a result, This Day Live recently composed an article to explore the possible benefits to a business’ operations by choosing to outsource certain aspects of the company. At the basic level, outsourcing is the release of a company’s major operations to another company for proper management of resources. The process is mostly an effective management strategy that enhances high returns on investments through cost cutting. The article used the telecoms sector in Nigeria to provide examples of how cost effective choosing the path of outsourcing can be for a business.
Specifically, in telecoms, outsourcing is the release of some managed operations of a company to another company with professional expertise, with a view to managing the operations on behalf of the original owner. This process allows company’s that aren’t focused on telecoms to reduce operational costs and to return focus to their core business operations. The idea originated with a business move made by Airtel. The company chose to outsource its call center operations to Tech Mahindra, through the Business Process Outsourcing agreement, otherwise known as BPO. Airtel’s outsourcing came with many benefits, including monetary gains; in addition to this, the system has also helped Airtel to focus more on its core business of providing voice and data services to its over twenty five million active subscribers.
Seeing the benefits reaped by Airtel, many other Nigerian companies have decided to follow suite with the process of outsourcing. The article particularly addresses MTN’s outsourcing procedures. The company started by outsourcing its core center operations in Lagos and Jos to Communications Network Support Services Limited, otherwise known as CNSSL; this was achieved through the BPO agreement. However, now MTN is planning to outsource other aspects of its business. The company has reached an agreement in principle with HIS Holding Limited for the transfer and management of its towers. The transaction will transfer the nine thousand one hundred and fifty one towers to the command of a new company, which will be owned jointly by MTN and IHS. However, under the terms of the agreement, IHS will have full operational control of the underlying tower business. In addition, there are other aspects of the deal that will work to increase quality of service and enhance the customer experience on the MTN Nigeria network. The new towers company has committed more than five hundred million dollars of additional investment over four years into tower upgrades and a maintenance program. The transaction is expected to reduce MTN’s operating costs, drive network efficiencies and further expand MTN’s voice and data capacities.
Customers are the very reason companies are able to exist; they are the most vital assets and, therefore, they must be satisfied. As a result, About Marketing and Money recently completed an article to provide the Ten Commandments of Customer Service. First, the entrepreneur must know who is boss. Certainly, they may run the organization, but there would be no organization to run without customers.
In terms of increasing both the revenue and productivity of your company, business process outsourcing provides a means to assists companies with multiple services including data entry, book keeping, data conversion, insurance processing, medical or legal transcription, technical support, document scanning, web design and more.
Executive Financial Enterprises is committed to increasing your cash flow while reducing your DSO and cost of collections. Our professional team will maintain the goodwill of your company in the process.
Welcome to Executive Financial Enterprises’ site! We were listed as “An agency to watch” by Faulkner and Grey Publications, while also receiving the honor of the National Leadership Award by the Business Advisory Council. We were listed as “An agency to watch” by Faulkner and Grey Publications, awarded a top woman-owned company by Diversity Business.com and listed by Forbes Magazine as one of the 10 most dependable collection professionals in The United States.
Executive Financial Enterprises, an international business process outsourcer & accounts receivable company for more than 20 years, was awarded a top woman-owned company by Diversity Business.com and listed by Forbes Magazine as one of the 10 most dependable collection professionals in The United States. EFE Inc. can assist you in all areas of your receivables and debt recovery process- from invoicing to customer service to collections and judgment execution. We have state of the art technology that is premier in the industry. One of the principals of the company is an attorney and our national litigation program is monitored to the highest standards.
All of our employees receive ongoing training in negotiating strategy. Our follow-up and ability to accelerate your cash flow, while maintaining the client relationship is the finest in the industry. In today’s competitive business environment, you can rely on us to be a partner that fosters and assists you in growing your business.
Executive Financial Enterprises has one of the most experienced staffs in the industry. Every member of our staff is thoroughly trained by our legal experts. As such, all members of our staff are skilled negotiators who also possess a thorough understanding of the laws governing our industry. We conduct ongoing training in all areas of receivable operations.
Our staff is departmentalized according to industry type. We represent companies across all industries, including the healthcare, manufacturing, publishing, telecommunications, financial and banking sectors. You will benefit from having a group of professionals dedicated to your business specialty.
We are outsourcing leaders in the industry in developing strategies to increase your cash flow by cutting your company’s operational expenses.This program works to utilize our resources and negotiation tactics in order to collect any of our client’s past due receivables.
- The Order to Cash solution works to improve your company’s cash flow, fuel cost savings, reduce DSO, efficiency and customer satisfaction.
- We use our attorney network to file suits on behalf of your company as well as maintain and organize your legal files.